To help Village Health Clubs & Spas meet their growth goals, Anders upgraded their CRM system to process payroll easily while providing training to ensure it can be managed in-house.
Industry: Fitness
Number of Employees: 700
Annual Revenue: $91.2 Million
Pain Points
- The Village Clubs needed an updated CRM system to keep up with their continued growth
- Their old CRM system dumped raw data into a data warehouse, making it difficult to sort and filter for tasks like payroll
- The update needed to happen quickly since payroll reports are time-sensitive
The Anders Technology Solution
“Anders responds very quickly. They don’t seem to ever stumble, and they go down the right rabbit hole the first time.”
- Anders implemented a new CRM system and ensured it was properly integrated into the old system to keep the transition seamless, improving overall accuracy and ease of use
- The hard deadline due to the payroll cutoff point was met so the Village Clubs were able to file their reports on time
- Advisors maintained open communication to help answer questions and fix bugs as they appeared to help ensure a smooth process throughout the project’s entirety
- Anders provided training and written documentation explaining how the CRM reports were generated with definitions of each data point, management practices were optimized
“They’re willing to help us going forward with smaller requests. Knowing I still have a relationship with Anders, I feel confident that I can reach out at any time.” Bill Taylor, Village Health Clubs & Spas Senior IT Director
