Technology Systems Administrator
The Technology Department of one of the fastest-growing accounting firms in the country is seeking a Systems Administrator who is motivated to learn, excited to collaborate and passionate about delivering outstanding results. This individual will have a direct impact on our firm’s mission of serving as a catalyst for those striving to achieve their highest potential.
In this role, you will be responsible for providing network support and technology services to Anders’ clients. This will include supporting clients who are having technical issues. Services include ticket processing, providing hardware/software troubleshooting, and being the go-to contact for other technology related needs for clients.
What You'll Do:
- Provide outstanding client service
- Provide Tier 1 level support through email, phone, chat, and on-site support requests
- Determine source of technical issues and provide the best solution
- Escalate tickets to senior level technicians, as necessary
- Communicate with customers as required: keeping them informed of incident progress, notifying them of impeding changes or agreed outages
- System documentation to include system reviews and recommendations
- Perform other duties as assigned
What We're Looking For:
- Ability to work in a team and communicate effectively
- Knowledge of monitoring and alerting tools in a service desk queue, i.e., ConnectWise
- Understanding of common technology platforms, including Active Directory, O365, networking, firewalls, wireless and cloud
- Basic operating system knowledge of Windows and Windows Server
- Working knowledge of virtualization platforms such as Hyper-V and VMware
- Understanding of WAN/LAN/VPN and other remote technologies
- Self-motivated with the ability to work in a fast-moving environment
- Provide outstanding client service (measured by CSAT)
- Ability to navigate and prioritize requests from email, phone and chat
- Understanding of incident and problem management
- Understanding of escalation tickets to senior level engineers
- Great troubleshooting ability to determine and solve problems
- Ability to update documentation
- Maintain a high level of productivity and industry knowledge
Your Qualifications:
- 1 – 3 years of related experience
- Bachelor’s degree in Information Technology
- Microsoft Operating Systems / Microsoft 365 / Azure experience is a plus
- Cisco networking and Security experience is a plus.
Why You’ll Love Working Here:
At Anders, taking care of our employees is a top priority. Our welcoming and collaborative culture will make you feel like a part of the team from day one. From daily workplace perks to a personalized learning and development journey to foster professional and personal development, Anders offers unique incentives that enrich your career and facilitate growth. For more information on our benefits and how you can love your life and your work at Anders, visit our website: https://anderscpa.com/careers/
All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.
For over 55 years, Anders has delivered full-service accounting, tax, audit and advisory services to growth-oriented companies, organizations and individuals. Every day, our partners and staff serve as a catalyst for those striving to achieve their highest potential and carry this mentality on to our clients and community. Ranked #78 on Accounting Today’s List of Top Accounting Firms and continually named a Top Workplace, Anders is a member firm of LEA Global, one of the largest international associations of independent accounting firms. For more information on Anders, visit anderscpa.com and follow us on Facebook, LinkedIn, Instagram and Twitter: @AndersCPA
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