Build a PI Firm Around Data and Client Experience with Justin Lawrence
| Hosted by John Scott
Judicial Dollars and Cents: Episode 21
If you do not know what is happening inside your law firm, you cannot reliably improve it.
In this episode of Judicial Dollars and Cents, Justin Lawrence, managing partner and founder of Lawrence & Associates Accident and Injury Lawyers, shares how he built a multi-state personal injury firm serving clients across Ohio and Kentucky. You will hear how an accounting background shaped his approach to data, cash flow, average fees, case duration, referrals, client satisfaction, and scalable systems.
You will also learn why Justin believes AI can make attorneys better when used wisely, how Net Promoter Score and internal surveys help measure client experience, why communication matters even when there is no major case update, and why law firm growth requires both business discipline and human understanding.
Watch this episode of Judicial Dollars and Cents: Build a PI Firm Around Data and Client Experience with Justin Lawrence
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