Strengthening Partnerships through Seamless Service with Sunstar Insurance Group

Anders provided technical expertise, infrastructure improvements and educational training to solve cascading technology issues that kept Sunstar’s growing team from reaching their full potential. 

Industry: Insurance 

Number of Employees: 33 

Annual Revenue: $8.6 Million 

Pain Points 

“Because we were in a growth phase, it was overwhelming to try to tackle training, capacity, license organization and knowledge issues all at once.” 

  • High-level support calls weren’t being resolved due to a lack of internal training  
  • The company experienced double-digit growth and, as a result, the company wasn’t fully utilizing their suite of services and needed a Microsoft 365 plan that could grow alongside them 
  • IT processes needed improvement to handle support tickets 
  • Outgrew current MSP’s experience and bandwidth, which was starting to negatively impact employees, clients and their standard of service  

The Anders Technology Solution

“We needed someone who could help our in-house team increase efficiency and provide support for issues beyond our staff’s capacity to solve at that time.” 

  • Resolved high-level support tickets to minimize costly delays 
  • Condensed Microsoft licenses and provided license management training to improve cost savings 
  • Identified and communicated issues to get them quickly 
  • After-hours monitoring and disaster recovery 

“We needed a true partner, not just a vendor. We wanted someone who could not only answer technical questions above our knowledge but also educate us and provide genuine value rather than basing interactions purely for their own profit. We feel we found a true, trusted partner in Anders. Their approachable, knowledgeable staff acted as advisors that invited collaboration and discussion. They really are an extension of our team. Just knowing that we have someone in our corner who’s there for us, no matter if it’s a rare emergency or simply to provide advice to make our internal infrastructure stronger, this partnership is a blessing.” Michelle Price, Sunstar IT Manager 

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