Technical Trainer

The Human Resources Department of one of the fastest-growing accounting firms in the country is seeking a Technical Trainer who has a strong technical skillset, is excited to collaborate, and is passionate about delivering outstanding results. This individual will have a direct impact on our firm’s mission of serving as a catalyst for those striving to achieve their highest potential.   

In this role, you will be responsible for partnering with the Learning and Development Manager and Chief Information Officer to build and execute an IT technical training strategy, which includes design, development, and delivery of effective training. You will help drive employee efficiency and innovative solutions through the Office 365 application suite and other Firm applications. 

What You’ll Do: 

• Design, develop and deliver highly effective end-user training 
• Create and maintain training presentations, handouts, and any other required training materials. 
• Perform group and individual training sessions for end-users both in person and virtual sessions. 
• Responsible for performing new employee technical training and other onboarding activities.
• Responsible for administrating cybersecurity training platform.
• Provide consultation to department leaders and employees and provide recommended solutions for filling technology skill gaps.
• Collaborate with multiple department leaders to develop training to support new technology and process improvement events.
• Provide vendor management for outside technical training vendors, as needed
• Maintain IT department intranet content and learning resources
• Assist with IT project rollouts with needs analysis, usability testing, training, and adoption tasks
• Light development projects in PowerApps, Flow, and Forms.
• Perform other duties as assigned  

What We’re Looking For:  

• Demonstrated strong communication and interpersonal skills 
• Excel at presenting, and facilitating training content 
• Familiar with adult learning techniques 
• Ability to multi-task, meet deadlines 
• Ability to work independently, but also in a team environment 

Your Qualifications: 

• Bachelor's degree in Communications, Instructional Design, or Adult Education (or equivalent) 
• Proven experience with IT end-user training and/or related adult education. 
• Experience developing e-learning courses
• Experience using e-learning software such as Articulate 360, Camtasia, Adobe Captivate
• Most applicable certifications: Microsoft Certified Trainer (MCT)
• Must have an excellent, broad-based knowledge and proficient understanding of all Microsoft O365 cloud products