Senior IT Support Analyst

ITSt. Louis, MO | Chesterfield, MO

The IT Department of one of the fastest-growing accounting firms in the country is seeking a Senior IT Support Analyst who possesses a strong technical skillset, is motivated by quality work and embraces a collaborative environment. This individual will have a direct impact on our firm’s mission of serving as a catalyst for those striving to achieve their highest potential. 

In this role, you will provide infrastructure oversight, support and updating for the firm. This will include overseeing existing and new infrastructure and infrastructure troubleshooting. You will be responsible for Microsoft 365 Security and InTune, so experience with this software is required.


What You’ll Do:

  • Leverage critical thinking skills to resolve simple and complex technical issues
  • Provide resolution to problems across various software and hardware platforms
  • Read/write documentation involving system configurations and recommendations
  • Follow a list of written or verbal directions to achieve a consistent end result
  • Utilize a ticketing system to track problem resolution and time
  • Perform other duties as assigned

What We’re Looking For:

  • Excellent troubleshooting ability to determine causes and effects and solve problems
  • Ability to independently manage projects to completion
  • Understanding of all aspects of LAN/WAN environments TCP/IP, subnet masks, routing, SMTP, DNS, and DHCP
  • Support products/vendors in the Anders CPA core technology stack: Meraki, Dell, VMware, Nutanix, Cisco IOS, Azure, Mimecast and MSFT Compliance/DLP
  • Proficient understanding of proper cyber security practices
  • Ability to multi-task, work on multiple projects and adapt to changes quickly with attention to detail
  • Working knowledge of Windows desktops/Laptops/servers
  • Working knowledge of software support, testing, and configurations
  • Desire to learn new skills and be responsible for self-development
  • Interpersonal skills: such as telephony skills, communication skills, active listening and excellent client service
  • Technical awareness: the ability to match resources to technical issues appropriately
  • Excellent written & typing skills to ensure accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Knowledge and use of Microsoft 365 and Azure are a must
  • In-depth knowledge of Microsoft Intune and Microsoft Enterprise Security (Endpoint, DLP, MDM, Cloud App Security)
  • Knowledge of basic security software

Your Qualifications:

  • 5 – 7 years of experience as a Help Desk/Desktop Support (Tier 1/2) technician or higher level
  • Bachelors degree in Information Technology or a relevant field
  • Azure Virtual Desktop experience is a plus
  • Certifications Preferred: MSCA-0365, Network+, Security+, Azure AZ-104, CCNA certifications

Why You’ll Love Working Here:

At Anders, taking care of our employees is a top priority. Our welcoming and collaborative culture will make you feel like a part of the team from day one. From daily workplace perks to a personalized learning and development journey to foster professional and personal development, Anders offers unique incentives that enrich your career and facilitate growth. For more information on our benefits and how you can love your life and your work at Anders, visit our website: 


All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.  


For over 55 years, Anders has delivered full-service accounting, tax, audit and advisory services to growth-oriented companies, organizations and individuals. Every day, our partners and staff serve as a catalyst for those striving to achieve their highest potential and carry this mentality on to our clients and community. Ranked #78 on Accounting Today’s List of Top Accounting Firms and continually named a Top Workplace, Anders is a member firm of LEA Global, one of the largest international associations of independent accounting firms. For more information on Anders, visit and follow us on Facebook, LinkedIn, Instagram and Twitter: @AndersCPA  

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