Junior IT Support Analyst

ITSt. Louis, MO

The IT Department of one of the fastest-growing accounting firms in the country is seeking a Junior IT Support Analyst who is motivated to learn, excited to collaborate and passionate about delivering outstanding results. This individual will have a direct impact on our firm’s mission of serving as a catalyst for those striving to achieve their highest potential. 

This position will require the ability to multitask among several duties including but not limited to prioritizing incoming service requests, troubleshooting various hardware/software issues, installation of new hardware, and documentation of completed work in a ticketing system. The candidate will work collaboratively with other members of the IT team to ensure tickets are being resolved within acceptable timelines. 

 

What You’ll Do: 

  • Triage incoming tickets and being the first contact for request
  • Assist with IT request and project support activities as needed
  • Scheduling and coordination of tickets
  • Champion Conference Room technology including Audio/Video Conferencing
  • Respond to incoming requests promptly and courteously.
  • Prioritize requests according to criticality.
  • Identify timely and accurate solutions to technical issues.
  • Provide initial help desk support (both remote and on-site) include hardware, software, and office equipment.
  • Document all support activities in ticket tracking database.
  • Inventory management of technology assets.
  • Assist with Employee account maintenance
  • Deployment of equipment
  • Create and update documentation

What We’re Looking For:  

  • Strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers
  • Superior time management skills including a sense of urgency and proactive approach.
  • Excellent analytical and problem-solving skills
  • Exceptional organizational skills
  • Self-motivated, results-oriented, and accountable
  • Strict adherence to professional ethics
  • Ability to work independently and in a team environment
  • Ability to work on and successfully complete multiple tickets at the same time
  • Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems
  • Self-motivated to research resolutions to technical issues independently and with limited guidance
  • Drive to Research and learn new technologies

Your Qualifications: 

  • High School degree required, technical or college degree preferred
  • Technology certifications a plus
  • Previous IT experience preferred

Why You’ll Love Working Here:

At Anders, taking care of our employees is a top priority. Our welcoming and collaborative culture will make you feel like a part of the team from day one. From professional development opportunities to benefits that directly impact mental, physical and financial wellness, Anders offers unique incentives that enrich your life and facilitate growth, including our Work Flex program which gives you the opportunity to work at our Chesterfield office, our Downtown St. Louis office, adopt a hybrid approach or even switch between these options as you prefer. Learn more about our full benefit offerings and Work Flex program at our Life at Anders page: https://anderscpa.com/careers/ 

 

All applicants for this position must be authorized to work in the United States now and in the future without requiring sponsorship.  

 

For over 55 years, Anders has delivered full-service accounting, tax, audit and advisory services to growth-oriented companies, organizations and individuals. Every day, our partners and staff serve as a catalyst for those striving to achieve their highest potential and carry this mentality on to our clients and community. Ranked #74 on Accounting Today’s List of Top Accounting Firms and continually named a Top Workplace, Anders is a member firm of LEA Global, one of the largest international associations of independent accounting firms. For more information on Anders, visit anderscpa.com and follow us on Facebook, LinkedIn, Instagram and Twitter: @AndersCPA  

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