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May 24, 2022

IT Support Analyst

The IT Support Analyst will serve as a member of the Help Desk team, providing courteous and expert technical support to the firm via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.

This position will require the ability to multitask among several duties including but not limited to prioritizing incoming service requests, troubleshooting various hardware/software issues, installation of new hardware, and documentation of completed work in a ticketing system.

Works collaboratively with other members of the IT team to ensure tickets are being resolved within acceptable timelines.

Escalates to level 2 and level 3 technology support team members, or manager, as needed for advanced support.

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